![]() Importantly, after the video, Nelson says the Apple Store has since offered to replace the entire iMac Pro free of charge. And, unlike his fellow YouTube creator Linus Sebastian, Nelson did not disassemble the iMac Pro or perform any other action that would appear to violate Apple's warranty. Moreover, while attempting to unscrew the Apple-installed replacement adapter, another screw broke off, suggesting that Nelson's experience wasn't a one-off situation, and that the screws are in fact prone to break.Īll in all, there are two separate issues here: the fragile screws and the un-pro-like customer service that was provided by Apple. The damage prompted him to carefully remove the VESA mount adapter yet again, to see if the iMac Pro itself was damaged, and he encountered similar scuffs on the chassis of the machine. Upon leaving the store, however, Nelson discovered that his iMac Pro's stand had been significantly dented and scratched. Nearly two weeks and one failed repair later, the iMac Pro was finally fixed and ready for pickup, with a new VESA mount adapter installed and the saga seemingly over. ![]() Unfortunately, the Genius Bar was not very helpful, as apparently only the Head Genius at that store was trained to service the iMac Pro. The support representative then declined to provide the name of the OEM or their contact information, according to Nelson, who gave up on the phone call and decided to visit the Genius Bar at his local Apple Store. ![]()
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